Claim & Exchange
We want you to be completely satisfied with your purchase. If you need to request an exchange or report an issue with your order, please submit your request below.
Easy Exchange
Follow our simple exchange process to request a product exchange.
Product Claims
Received a wrong, damaged or defective item? Submit your claim.
Original Condition
Products must meet our exchange requirements before approval.
How to Request
Submit Request
Complete the exchange or claim form with your order details.
Share Details
Provide the reason and upload clear product photographs.
Get Approval
Our team will review your request and confirm the next steps.
Send Product
Once approved, follow the instructions provided by our team.
Submit Your Request
Select the type of request and complete the form below. Our customer support team will review your request.
Exchange Request
Please provide your order and product details.
Claim Request
Report a wrong, damaged or defective product.
Exchange Eligibility
✓ Eligible for Exchange
- Product must be in its original condition.
- Product should be unused and unworn.
- Original packaging should be retained where applicable.
- Original tags, labels and accessories should be included.
- Exchange request must be approved by Pentasports.
× Generally Not Eligible
- Used, worn or washed products.
- Products damaged after delivery due to customer use.
- Products without required tags or accessories.
- Products altered or modified by the customer.
- Requests that do not meet Pentasports exchange conditions.
Claims & Exchange Conditions
Wrong or Damaged Product
- If you receive an incorrect, damaged or defective product, contact Pentasports customer support as soon as possible.
- Please provide your order number and clear photographs/videos when requested by our team.
- Our team will review the claim and guide you through the next steps.
Exchange Shipping
- The customer will normally bear the exchange shipping cost.
- Different arrangements may apply where the exchange is required because of an error from Pentasports.
- Please wait for approval before sending any product back.
📦 Important: Keep Your Original Packaging
Please keep the original packaging, tags, labels and accessories until you are completely satisfied with your purchase. These items may be required if an exchange or claim is requested.
💳 Refund & Payment Note
Exchange requests are subject to approval and availability. Any refund or payment adjustment, where applicable, will be handled according to Pentasports' applicable return and exchange terms.
Need Help With Your Order?
Our customer support team is here to help you with your claim or exchange request.
Contact Customer Support